It will take 24/48 hours from the moment your order is handed over to the courier.

RETURNS ITALY

(For return policies for other countries, scroll to the bottom of the page)

If for any reason you are not completely satisfied with your order, you can return one or more items within 12 days of delivery and choose to receive a replacement or a voucher to be used within 6 months of issue.

To proceed with the return, you must include all the order details and the receipt inside the package.

To make a return, follow these steps:

1. Send an email info@am2store.com indiI'll include the order number and the owner
2. Within 2 business days, you will receive an email with all the shipping information.

• Hand delivery to the BRT branch closest to you

1. Always remember to include all the references of the correctly completed order inside the package., so as to allow our logistics to proceed as quickly as possible.
   

RETURN POLICY

There are three different options for making a return:

1. Size exchange: If you ordered the wrong size and would like the same item in the right size, size exchanges are completely free for orders over €59.90.

NO EXCHANGES NO RETURNS ON SALE PRODUCTS AND DURING THE SALE PERIOD.

2. Refund: If you decide to opt for a refund Shipping costs are your responsibility. The cost is €10, so your refund will be offset by €10. (e.g., if you return an item worth €99, you'll receive a refund of €89.) The refund will always be made to the same payment method you used to place the order.

3. Other: If you received the wrong or non-compliant item, request the same product or the product contained in the original order.

The right of return is considered to have been correctly exercised if the following conditions are fully respected:

• the products must not have been used and/or damaged;
• products must be returned in their original packaging;
• Returned products must be sent in a single shipment.

We reserve the right to not accept products from the same order, returned and shipped at different times;

Returned products must be delivered to the courier within 12 days from the date you placed your order.
It is understood that the risks of transport for the return of the Products will be entirely borne by the Buyer.

In the unlikely event that the return is made in unacceptable condition, we may have to send it back to you.

To activate the return procedure, simply write to the address info@am2store.com

In some cases only partial refunds are guaranteed:

If the order is not in its original condition, damaged, or missing parts for reasons not attributable to our error, the order is returned more than 12 days after purchase.

PLEASE DO NOT HESITATE TO CONTACT US WITH ANY QUESTIONS: info@am2store.com

RETURNS – ITALY

(For return policies regarding other countries, please scroll to the bottom of the page.)

If for any reason you are not completely satisfied with your order, you can return one or more items within 12 days of delivery and choose to receive replacement items or a store credit to be used within 6 months of issuance.

To proceed with the return, please include all order details and the receipt inside the package.

How to make a return:

• Send an email to info@am2store.com indicating your order number and the name on the order.
• Within 2 business days, you will receive an email with all the information needed to arrange the shipment.
• You can also hand-deliver the package to the nearest BRT location.

Always remember to include all order details correctly filled out inside the package, so our logistics team can process your return as quickly as possible.

RETURN OPTIONS

There are three different return options:

1. Size Exchange: If you ordered the wrong size and want to receive the same item in the correct size. Size exchanges are completely free for orders over €59.90.NO EXCHANGES OR RETURNS ON SALE ITEMS OR DURING SALE PERIODS.
2. Refund: If you choose to request a refund, shipping costs are at your expense. The shipping fee amounts to €10, which will be deducted from your refund (e.g. , if you return an item worth €99, you will receive a refund of €89). The refund will always be issued to the same payment method used when placing the order.
3. Other: If you received the wrong or a non-compliant item, you may request the same product or the one contained in your original order.

RETURN CONDITIONS

The right to return is considered valid only if the following conditions are fully met:

• Products must not have been used and/or damaged;
• Products must be returned in their original packaging;
• Returned products must be sent in a single shipment.

We reserve the right not to accept products from the same order if returned and shipped at different times.

Returned products must be handed over to the courier within 12 days from the date the order was placed.
Please note that the risks related to the transportation of returned products are entirely borne by the Buyer.

In the unlikely event that a return is made under unacceptable conditions, we may have to ship it back to you.

To initiate the return procedure, simply email info@am2store.com

PARTIAL REFUNDS

In some cases, only partial refunds are granted:

• If the order is not in its original condition, is damaged, or has missing parts for reasons not attributable to our error;
• If the order is returned after the 12-day period from purchase.

Yes, you can modify it before it is handed over to the courier.

Yes, we ship to all countries that are part of the European Union