RETURNS ITALY
(for return policies for other countries, scroll down the page)
If for any reason you are not fully satisfied with your order, within 14 days of delivery you can return one or more items and choose to receive other items in replacement or exercise the right of withdrawal.
To proceed with the return, you must include all the order references inside the package.
To make a return, follow these steps:
- Send an email to info@am2store.com indicating the order number and the owner
- Within 2 working days you will receive an email with all the data to make the shipment.
- Hand delivery to the GLS branch closest to you
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Always remember to include all the references of the correctly completed order inside the package , so as to allow our logistics to proceed in the shortest possible time.
RETURN POLICY
To make a return there are three different options:
1. Size change: If you have chosen the wrong size and want to receive the same item but in the right size for you. The size change is completely free.
NO EXCHANGES NO RETURNS ON PRODUCTS ON SALE AND DURING THE SALE PERIOD.
2. Refund: if you decide to opt for a refund , shipping costs are at your expense. The costs amount to €10, so your refund will be reversed by €10 (e.g. if you return an item worth €99 you will receive a refund of €89). The refund is always made on the same payment method you used when placing the order.
3. Other: If you received the wrong or non-compliant item, request the same product or the product contained in the original order.
The right of return and withdrawal is considered to be correctly exercised if the following conditions are fully respected:
- the products must not have been used and/or damaged;
- products must be returned in their original packaging;
- Returned products must be sent in a single shipment.
We reserve the right not to accept products from the same order, returned and shipped at different times;
Returned products must be delivered to the courier within 14 days from the date you placed the order.
It is understood that the risks of transport for the return of the Products will be entirely borne by the Buyer.
In the unlikely event that the return is made in unacceptable condition, we may have to send it back to you.
To activate the withdrawal procedure, simply write to info@am2store.com
In some cases only partial refunds are guaranteed:
If the order is not in original condition, damaged or missing parts for reasons not attributable to our error; the order is returned more than 14 days after purchase.
PLEASE DO NOT HESITATE TO CONTACT US WITH ANY QUESTIONS AT: info@am2store.com
RETURN NOT IN ITALY- IN THE EU
If for some reason you are not fully satisfied with your order, within 14 days of delivery you can return one or more items and choose to receive other replacement items or exercise the right of withdrawal.
To proceed with the return, it is necessary to insert all the order references inside the package.
To make the return, follow the following steps:
Send an email to info@am2store.com indicating the order number and the addressee.
Within 2 working days you will receive an email with all the data to make the shipment.
RETURN METHOD
To make a return there are three different options:
1. Size change: If you got the wrong size and want to receive the same item but in the right size for you. The size change is totally free.
2. Refund: if you decide to opt for the refund the shipping costs are your responsibility. The costs amount to €15, so your refund will be deducted by €15 (eg if you return an item worth €99 you will receive a refund of €84). The refund is always made to the same payment method you used when ordering.
3. Other: If you have received the incorrect or non-compliant item, request the same product or the product contained in the original order.
The right of return and withdrawal is considered exercised correctly if the following conditions are fully respected:
- the products must not have been used and/or damaged;
- the products must be returned in their original packaging;
- returned products must be sent in a single shipment.
We reserve the right not to accept products from the same order, returned and shipped at different times;
Returned products must be delivered to the courier within 14 days from the date you placed the order.
It is understood that the transport risks for returning the Products will be borne entirely by the Buyer.
In the unlikely event that the return is made in unacceptable conditions, we may have to send it back to you.
To activate the withdrawal procedure, simply write to info@am2store.com
In some cases only partial refunds are guaranteed:
If the order is not in original condition, damaged or there are missing parts for reasons not attributable to our error; the order is returned more than 14 days after purchase.
DO NOT HESITATE TO CONTACT US IF YOU HAVE ANY QUESTIONS AT: info@am2store.com
